Frequently Asked Questions
Everything you need to know about your ICON Amsterdam order.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's journey from our warehouse to your doorstep.
How long does shipping take?
We offer worldwide shipping. Delivery typically takes 1-2 business days within the Netherlands, 3-5 business days for Europe, and 5-10 business days for international orders outside of the EU.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the items in their original condition and packaging for a full refund or exchange.
How do I find the right size?
To ensure a perfect fit, we provide a detailed size guide on each product page. Our clothing is designed with a premium, tailored fit, so we recommend checking your measurements against our chart.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Klarna (Buy Now, Pay Later), and Apple Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
ICON Amsterdam is committed to quality and durability. we use high-grade fabrics designed to last, reducing the need for frequent replacements and supporting a more sustainable approach to fashion.